Attendee Services

Accessibility

FanimeCon covers a large area, including the San Jose Convention Center and surrounding hotels. While mobility aids are not available for rent from the convention directly, you can rent from a vendor and have the aid delivered to FanimeCon. Here is one vendor that we suggest: https://www.cloudofgoods.com/san-jose-ca/

If you have other questions about accessibility, please email access@fanime.com.

Attendee Relations

Attendee Relations are responsible for customer service and safety at FanimeCon. They are found throughout the convention helping FanimeCon attendees, and ensuring that the convention is as fun and safe as possible. Attendee Relations have a lot of responsibilities, but can often be found doing the following:

  • General Safety: Preventing unsafe behavior and activities (such as running, blocking doorways, etc…), and dealing with unsafe situations (spills, facility issues, etc…) as efficiently as possible.
  • Peace-Bonding: Props compliant with FanimeCon’s Weapons Policy must be tagged at the main Peace-Bonding Station.
  • Line and Crowd Control: Ensuring that crowds stay orderly, as well as keeping walkways, exits, safety equipment, and other areas clear.
  • Access Control: Checking IDs for age-controlled events, and verifying credentials for restricted areas.
  • Escort Duties: Providing safety escorts for staff and attendees as needed or requested.
  • Policy Compliance: Enforcing the Weapons Policy and Code of Conduct.
  • Attendee Relations are also equipped to assist with emergencies, harassment, or missing persons. Attendee Relations are the fastest and most efficient way to verify situations, inform the proper authorities, or service personnel.

Fan Storage

Feeling overwhelmed carrying all that shopping swag and cosplay props? Don’t have a hotel room or a car to store your stuff in? Have no fear; Fan Storage is here! We are excited to be back again to make your FanimeCon experience even better.

Wait, what is the Fan Storage department?

We are Fanimecon’s coat and storage checks! Hotel checks tend to fill up quickly and are unable to typically handle the load of bags, especially on Monday (which is when nearly all of our attendees check out). This puts each hotel in a tough spot as they can (and have) run out of room very quickly so we are offering to help them and you out!

We also teamed up with Idris’ Closet for Sunday night to provide a coat check for FanimeCon’s Black & White Ball, so let us hold your coat and bags while you go and dance the night away!

You can find more information and our FAQ’s on our page for Fan Storage. If you have any questions about us, feel free to reach out at fanstorage@fanime.com so we can help! See you soon!

Info Desks

Where am I? When am I? What’s going on? For answers to all these questions and more, the Info Desk is here to help! Having trouble finding a panel or want to know when an event starts? Look for the Info Desk by Stage Zero, so you always have someone to turn to for an answer about where the action’s at! Or, when in doubt, flag down an Info Desk walking team member. Info Desk has the answers to your questions.

Locations and Hours

Info Desk Main: San Jose Convention Center – Near Stage Zero
Thursday: 5:00 pm – 10:00 pm
Friday: 10:00 am – 10:00 pm
Saturday: 10:00 am – 10:00 pm
Sunday: 10:00 am – 10:00 pm
Monday: 10:00 am – 2:00 pm

Info Desk 2: San Jose Convention Center – Opposite Marriott Entrance
Thursday: 3:00 pm – 8:00 pm
Friday: 9:00 am – 7:00 pm
Saturday: 9:00 am – 7:00 pm
Sunday: 9:00 am – 7:00 pm
Monday: 9:00 am – 11:00 am

Lactation Room

The San Jose Convention Center now offers a Lactation Room on the second floor of the Convention Center, outside Artist Alley near the bathrooms. It is available during the operating hours of the convention to all who require the space. If you have any difficulty accessing or using the room, please find the nearest staffer and ask for assistance.

Prayer Room

FanimeCon is Offering a Prayer room for any of our religious community members to be able to pray in peace. It is currently located at the Hyatt Place San Jose Downtown in Salon Room 3, across from the San Jose McEnery Convention Center.

The Prayer Room is available from:
Day 1 (Fri) 9:00 am – 11:59 pm
Day 2 (Sat) 9:00 am – 11:59 pm
Day 3 (Sun) 9:00 am – 11:59 pm
Day 4 (Mon) 9:00 am – 2:00 pm

If you have any difficulty accessing or using the room, please find the nearest staffer and ask for assistance.

Lost & Found

Lost & Found is just that — where to go to look for or turn in a lost precious. If you’ve found someone’s lost precious, please bring it to us and we’ll hold it for them. If you’ve lost your precious, come by and describe it to us — hopefully someone else has already given it to us.

Note: Please be patient when trying to track down something you’ve lost. Many people who find a lost item or badge turn it in when they have a chance, which is not always right when they find it or when you’ve lost it.

Lost & Found turns over all items to the San Jose Convention Center (SJCC) after the convention. The SJCC will hold the items for three months. Please get in touch with Lost & Found after the convention at lost@fanime.com for the SJCC contact information. Please don’t email us during the convention; we will be busy reuniting attendees with their items.

Location and Hours

Hilton – San Carlos
Friday 9:00 am – Saturday 2:00 am
Saturday 9:00 am – Sunday 2:00 am
Sunday 9:00 am – Monday 2:00 am
Monday: 9:00 am – 2:00 pm

Parent Lounge

We will not be offering the Parent Lounge room for FanimeCon 2024. If you would like to visit a space to relax, please visit Manga Lounge.

Peacebonding

If you are cosplaying with a prop during FanimeCon, you MUST get your prop Peacebonded before attending any other FanimeCon programming. Please familiarize yourself with our Props & Weapons Policies.

Location and Hours

San Jose Convention Center – Outside Main Entrance
Thursday: 3:00 pm – 7:00 pm
Friday: 8:30 am – 8:00 pm
Saturday: 8:30 am – 8:00 pm
Sunday: 8:30 am – 8:00 pm
Monday: 8:30 am – 2:00 pm

Policy Relations

Policy Relations is a department that works with Convention Security to address and resolve safety concerns during the convention. If you or someone you know feels unsafe for any reason, we encourage you to notify any FanimeCon staff or Convention Security staff as soon as possible and we will do everything in our power to assist you.

You can also reach us by sending a TEXT to 1 (414) FANIME1 (1-414-326-4631).